Terms and Conditions

Sales and Delivery Terms and Conditions

1. The Agreement
The agreement consists of these sales terms, the information provided in the ordering system, and any specially agreed terms. In case of any conflict between the information, what is specifically agreed upon between the parties shall take precedence, provided it does not violate mandatory law.

The agreement will also be supplemented by applicable statutory provisions regulating the sale of goods between businesses and consumers.

2. The Parties
The Seller is: https://arezzochains.com, Address xxxx, e-mail: xxxx, phone +47 476 06 475, Org. No.: NO XXXXXXXX MVA, hereinafter referred to as the "Seller."

The Buyer is the consumer who places the order, hereinafter referred to as the "Buyer."

3. Price
The stated price for the goods and services is the total price the Buyer must pay. This price includes all taxes and additional charges. Any extra costs not disclosed by the Seller prior to purchase shall not be borne by the Buyer.

4. Formation of Agreement
The agreement becomes binding for both parties when the Buyer has submitted their order to the Seller.

However, the agreement is not binding if there was a typing or input error in the Seller’s offer in the online store or in the Buyer’s order, and the other party knew or should have known about the error.

5. Payment
The Seller offers multiple payment options, including debit/credit card, invoice payment, and Klarna Account.

Debit/Credit Card: The Buyer is charged at the time the order is confirmed.
Invoice: The invoice is issued when the goods are shipped. The payment deadline is stated on the invoice and is at least 30 days from receipt. Buyers under 18 years old cannot pay via invoice.
Klarna Account: In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following deferred payment methods:
- Invoice: Payment due 30 days after shipment. Late payments incur a reminder fee of NOK 70 and 24% interest plus the applicable reference rate. A standard credit check will be conducted. Delivery only occurs to the registered address. An invoice fee of NOK 39 including VAT applies for deferred payment.
- Account: Klarna Account is a revolving credit that allows consumers to pay in monthly installments of 1/24 of the total (minimum NOK 95). More information is available on Klarna’s website.

Payment always goes directly to Klarna. For questions regarding partial payments or your account, contact Klarna directly at +47 210 18 990 or via their 24/7 chat.

6. Delivery
Delivery occurs when the Buyer or their representative has taken possession of the item.

If no delivery time is specified in the ordering system, the Seller shall deliver the goods without undue delay and no later than 30 days from the Buyer’s order. Unless otherwise agreed, delivery is made to the Buyer’s address.

We use Posten Norge/Bring and Postnord as carriers with the following delivery options: https://www.kitchn.no/kundeservice/frakt-leveranse/

7. Risk of the Goods
The risk passes to the Buyer when the goods have been delivered in accordance with Section 6.

8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the Buyer may cancel the purchase in accordance with the Consumer Rights Act.

The Buyer must notify the Seller of their intent to withdraw within 14 days from the start of the withdrawal period. The period includes all calendar days. If the deadline falls on a Saturday, public holiday, or legal holiday, it is extended to the next business day.

The withdrawal period is considered met if the notification is sent before the expiration of the period. The Buyer bears the burden of proof and should notify the Seller in writing (withdrawal form, email, or letter).

The withdrawal period begins:

For individual goods, the day after the goods are received.
For subscriptions or agreements with regular deliveries, the day after the first shipment.
For multiple deliveries, the day after the last delivery is received.

If the Seller fails to inform about the withdrawal right and provide a standardized withdrawal form, the period is extended to 12 months. If the Seller provides the information later within these 12 months, the Buyer has 14 days from receipt to withdraw.

Upon withdrawal, goods must be returned without undue delay and no later than 14 days from notification. The Buyer bears the direct costs of return.

The Buyer may inspect the goods in a reasonable manner to determine their nature, characteristics, and functionality without forfeiting the withdrawal right. Any excessive use beyond what is necessary may reduce the refund.

The Seller must refund the purchase price without undue delay, and no later than 14 days from receiving notice. The Seller may withhold the refund until the goods are returned or proof of shipment is provided.

9. Open Purchase
The Seller offers a 30-day open purchase period from the delivery date to the nearest pickup location. Goods may be returned unused, undamaged, and in the original packaging within 30 days.

10. Delay and Non-Delivery – Buyer’s Rights
If the Seller fails to deliver or delivers late, and the delay is not due to the Buyer, the Buyer may withhold payment, demand performance, cancel the agreement, and/or claim damages in accordance with the Consumer Purchases Act.

Performance: The Buyer may demand fulfillment unless prevented by circumstances beyond the Seller’s control.
Cancellation: The Buyer may cancel after a reasonable additional period is given. Immediate cancellation is allowed if the Seller refuses to deliver, or timely delivery was critical.
Damages: The Buyer may claim compensation unless the delay is caused by circumstances beyond the Seller’s control.

11. Defects – Buyer’s Rights and Complaint Period
The Buyer must notify the Seller of defects within a reasonable time after discovery. Complaints are timely if made within 2 months of discovery and at most 2 years after receipt (or 5 years for goods intended to last longer).

The Buyer may request repair, replacement, price reduction, or cancellation if the defect is not minor. The Seller may refuse unreasonable requests or costs. Complaints should be in writing.

12. Seller’s Rights in Case of Buyer’s Breach
If the Buyer fails to pay or fulfill obligations, the Seller may withhold delivery, demand payment, cancel the agreement, and/or claim damages, including interest and fees for delayed payment.

13. Warranty
Any warranty provided by the Seller or manufacturer supplements the Buyer’s legal rights and does not limit claims for defects or delays.

14. Personal Data
The Seller is responsible for collected personal data. Information will only be used as necessary to fulfill the agreement or as required by law.

15. Dispute Resolution
Complaints should be directed to the Seller. Parties must attempt amicable resolution. If unsuccessful, the Buyer may contact the Norwegian Consumer Authority at +47 23 400 600 or www.forbrukertilsynet.no.

16. Information Provided in the Online Store
We strive for accurate product information but disclaim liability for typographical errors or misprints. The Seller may cancel orders if products are out of stock and will inform the Buyer of alternatives or allow order cancellation.